This books talks about recognizing personal accountability in all areas of your lifepersonally and professionally.
Favorite Quotes pg 23 How can I do my job better today What can I do to improve the situation How can I support others Pg 39Most of us have heard the saying, Creativity is thinking outside the box There s a lot of truth in that, but to me true creativity is this Succeeding within the box.
pg 46Blame and whodunit questions solve nothing They create fear, destroy creativity and build walls Instead of brainstorming and working together to get things done, we blame storm and accomplish nothing There s not a chance we ll reach our full potential until we stop blaming each other and start practicing personal accountability.
pg 63A CEO or anyone in leadership should state thatPersonal Accountability begins with MEnot with YOUpg 69People s minds fill with all kinds of ideas when ask This book was loaned to me by a co worker whose boyfriend apparently lives by the QBQ Very short, very quick read A little too simplistic Not anything I haven t heard before Basically espouses personal accountability Don t blame other people Instead of asking negative questions, ask questions that start with either What or How, include I, and include some kind of action Not bad advice, although it talks about not blaming others or complaining, but doesn t address the issues of not blaming yourself for everything and not feeling like everything is your fault which seems like a trap you could fall into.
Lack Of Personal Accountability Is A Problem That Has Resulted In An Epidemic Of Blame, Victim Thinking, Complaining, And Procrastination No Organization Or Individual Can Successfully Compete In The Marketplace, Achieve Goals And Objectives, Provide Outstanding Service, Engage In Exceptional Teamwork, Or Develop People Without Personal Accountability John G Miller Believes That The Troubles That Plague Organizations Cannot Be Solved By Pointing Fingers And Blaming Others Rather, The Real Solutions Are Found When Each Of Us Recognizes [John G.
Miller] Ñ QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life [asia PDF] read Online Ñ The Power Of Personal Accountability In QBQ The Question Behind The Question , Miller Explains How Negative, Ill Focused Questions Like Why Do We Have To Go Through All This Change And Who Dropped The Ball Represent A Lack Of Personal Accountability Conversely, When We Ask Better Questions QBQs Such As What Can I Do To Contribute Or How Can I Help Solve The Problem Our Lives And Our Organizations Are TransformedE QBQ PROMISEThis Remarkable And Timely Book Provides A Practical Method For Putting Personal Accountability Into Daily Actions, With Astonishing Results Problems Are Solved, Internal Barriers Come Down, Service Improves, Teams Thrive, And People Adapt To Change Quickly QBQis An Invaluable Resource For Anyone Seeking To Learn, Grow, And Change Using This Tool, Each Of Us Can Add Tremendous Worth To Our Organizations And To Our Lives By Eliminating Blame, Victim Thinking, And Procrastination QBQwas Written Than A Decade Ago And Has Helped Countless Readers Practice Personal Accountability At Work And At Home This Version Features A New Foreword, Revisions And New Material Throughout, And A Section Of FAQs That The Author Has Received Over The Years There s big wisdom in this little book John Miller tackles a big subject, personal accountability, with a surprisingly simple premise The questions we ask ourselves, why is this happening again Who is responsible, and When will this improve determines our emotional response to the difficult situations that life presents Ask the wrong questions and we move backwards into blaming others, protecting ourselves, and rationalizing failure Ask ourselves QBQ questions and we re much likely to take pro active action, inspire those around us to do the same, and improve our lives Miller s QBQ Rules 1 Frame questions with what or how and avoid why, when, and who 2 The question must contain an I to ensure personal involvement3 The question must be action oriented through words such as build, do, and make Miller provides a number of business world This book was pretty annoying, because it sings the tune of a cranky old white guy with bootstrap mentality, and fuck a bunch of horrible humans and oppressive power systems in the deathculture of heterosexist capitalist patriarchy that create structural barriers to people s abilities to be happy, productive, and satisfied or whatever It s about personal accountability, however, so let s assume we get to define for ourselves to what values and standards we are accountable, and that we possess the self respect and analytical prowess to push back when warranted With that in mind, this was a good reminder of the answer to the age old question put to anarchism Who will take out the trash I will, natch.
Some gems This is a hideous, hideous book that I, like many people in shitty low wage no benefit jobs was required to read for work It s main message seems to be how can I help the CEO get richer by groveling and debasing myself in front of ridiculous, over demanding customers I take pride in my work and always believe in being polite and helpful but dude, if we re out of milk I m not running down the street to get you some from the convenience store.
Â QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life Â read this for work Not impressed Personal accountability is important, yes This book just read like a branding and marketing of ideas and concepts that are in lots of other books Some of it a bit too corporate and this is an example from the book for teachers You feel overworked and underpaid Wellwhat can you do to reignite your passion for teaching Uh.
This book was introduced to me from my employer who brought in John s daughter to introduce us to the QBQ method.
First off I have no issues with the message this book is trying to convey, I believe wholeheartedly in the importance of personal accountability and I agree that often times we are too quick to blame in the workplace and don t take enough time looking internally for the solutions to our problems.
However, how does one prevent silos from happening if every individual is only looking at what they can do OF COURSE I agree that the only person you can change is yourself and that is why personal accountability is so important because you can t change others, BUT if I don t have a fundamental understanding of WHY my company chose to do X or WHY my company hasn t
This book was required reading at a large retail department store chain, where I worked,when it was taken over by new management QBQ became our new mantra and managers were constantly hounding us to answer the Question Behind the Question It s certainly light reading and not much of a challenge intellectually it does make suggestions that encourage excellent customer service there is nothing wrong with that, butthe overall premise, that there are no limits to providing such service, is questionable I believe in civility and respect when dealing with customers, helping them with their needs and making the process as satisfactory as possible, but I also believe that stopping at nothing to give the customer what he she wants is the best way to create a monster Customers become arrogant,rude, crazy with power and an attitude that they are entitled to satisfaction This book painted with such a broad brush that it failed to capture any of the nuance of interpersonal relationships and corporate responsibility I understand the concept of personal accountability and not shifting blame However, his major premise that we do not ask why or who but only what I can do misses the mark completely There are times where it is imperative to look at the actions of others and how the team impacts and effects productivity The author s desire to prop up his business and reduce actions to catch phrases and slogans misses the idiosyncrasies and nuances of interpersonal relationships.